Introduction
You’ve deployed an AI agent to automatically classify your documents. It works brilliantly most of the time, but then something unexpected happens: the same document gets classified differently on different runs. You process an invoice twice and get different categories. This isn’t a malfunction—it’s a fundamental characteristic of how modern AI works.
This article explains what’s happening under the hood, why it matters for your business, and most importantly, what you can do about it. Whether you’re a business leader implementing AI automation or a team member confused by inconsistent results, this guide will clarify the reality and show you the path to reliable document classification.